Refund And Cancellation Policy

Last updated May 25, 2026

ClubPull subscriptions can be managed through the seller billing portal. Subscription access may continue through the paid period unless cancellation, payment failure, or risk review requires earlier suspension.

Seller Subscription Billing

ClubPull SaaS subscription charges are billed by Stripe Billing. Trial, renewal, cancellation, and payment failure status are stored from verified Stripe webhooks, not from client redirects.

Buyer Orders

Each seller sets and honors the refund, return, and cancellation expectations for their own storefront, subject to payment network rules, consumer protection laws, and the seller agreement.

Paid Buyer Memberships

Paid buyer memberships are sold by the seller through the seller's connected Stripe account. Membership cancellation, renewal, payment failure, benefit access, and refund handling are governed by the seller's posted policy and Stripe subscription state.

Shipping Labels

Carrier label refunds, voids, and adjustments depend on carrier and EasyPost rules. Sellers should review label purchase and tracking state before shipping high-value orders.

Support

ClubPull support can help investigate billing state, webhook processing, label failures, pass generation, and account access issues. Final refund decisions for buyer orders remain with the seller unless required by law or payment network rules.