Bought from a ClubPull storefront?
ClubPull does not handle buyer order support. Contact the store you purchased from for order status, shipping, refunds, returns, and membership questions. Use the Contact link on that store's site or reply to the order email you received from the seller.
ClubPull provides the commerce software. Each seller owns their buyers, policies, and support inbox.
Seller support
Help for sellers running a ClubPull storefront — not buyer order tickets.
If you sell on ClubPull and need help with launch, checkout, labels, wallet, or campaigns, email us with your store slug, the exact action you tried, and any provider references. We trace webhooks, jobs, and audit logs for seller accounts only.
Email support@clubpull.comLaunch and onboarding
Store profile, subdomain, custom-domain request, Stripe Connect, shipping setup, product import, and publish blockers.
Checkout and label provider failures
Stripe Connect readiness, checkout webhooks, EasyPost rate or label purchase errors, tracking links, and failed provider jobs — for sellers operating their storefront.
Memberships and wallet
Free or paid memberships, Apple Wallet, Google Wallet, pass regeneration, wallet update campaigns, and consent state.
Marketing and deliverability
Campaign sends, templates, unsubscribe handling, suppressions, Postmark streams, and failed delivery logs.
When ClubPull support is the right contact
- Seller login, password reset, two-factor, or staff invite issues for your ClubPull admin account.
- Stripe Connect onboarding, ClubPull subscription billing, or provider failures blocking your store — not a buyer's package.
- Platform privacy or data-controller questions about ClubPull itself.
What to include for faster triage
- Seller account, store URL, and whether this is local, staging, or production.
- Order ID, checkout session ID, shipment ID, customer email, pass serial, or campaign ID if relevant to your seller workflow.
- Provider dashboard link or timestamp for Stripe, EasyPost, Postmark, Apple Wallet, Google Wallet, or S3.
- Whether the issue blocks publishing, buyer checkout, label purchase, wallet install, or campaign send.