ClubPull support
Get unstuck on launch, checkout, fulfillment, wallet, and campaigns.
Send the seller name, store slug, affected order or customer email, screenshots, and the exact action you were trying to complete. We will use that to trace provider events, jobs, webhooks, and audit logs.
Email support@clubpull.comLaunch and onboarding
Store profile, subdomain, custom-domain request, Stripe Connect, shipping setup, product import, and publish blockers.
Orders and fulfillment
Checkout state, webhook processing, EasyPost rates, label purchase, tracking links, packing slips, and failed labels.
Memberships and wallet
Free or paid memberships, Apple Wallet, Google Wallet, pass regeneration, wallet update campaigns, and consent state.
Marketing and deliverability
Campaign sends, templates, unsubscribe handling, suppressions, Postmark streams, and failed delivery logs.
What to include for faster triage
- Seller account, store URL, and whether this is local, staging, or production.
- Order ID, checkout session ID, shipment ID, customer email, pass serial, or campaign ID if relevant.
- Provider dashboard link or timestamp for Stripe, EasyPost, Postmark, Apple Wallet, Google Wallet, or S3.
- Whether the issue blocks publishing, buyer checkout, label purchase, wallet install, or campaign send.